bayzos is a proud member of The Property Ombudsman Scheme (TPOS) and we are dedicated to delivering a high quality service to all our customers. For your protection, we have a Complaints Process in place.
Our goal with this process is to address any issues or concerns promptly. Ideally, most matters can be resolved at the branch level.
bayzos is a proud member of The Property Ombudsman Scheme (TPOS) and we are dedicated to delivering a high quality service to all our customers. For your protection, we have a Complaints Process in place.
Our goal with this process is to address any issues or concerns promptly. Ideally, most matters can be resolved at the branch level.
All complaints in the first instance should be directed to Christie Palframan. Your concern will be acknowledged within 3 working days. We will endeavour to resolve your concern no later than 15 working days of the first notification.
We ask that you put the details in writing, by post or email, so we can start a full investigation as soon as possible.
Email: Send us an email christie@bayzos.co.uk
Post: Bayzos, Christie Palframan, Meriden Road, Fillongley Coventry CV7 8DX
If Christie Palframan isn’t able to resolve your concern, if you’re not satisfied with their response or you don’t feel comfortable raising it with them, please let us know.
We ask that you put the details in writing, by post or email, so we can start a full investigation as soon as possible.
Email: Send us an email gary@bayzos.co.uk
Post: Bayzos, Gary Simpson, Meriden Road, Fillongley Coventry CV7 8DX
Once we receive your complaint, we aim to deal with any issue within 72 hours. Sometimes it may take longer to investigate fully. If this happens, we will let you know within three working days. The latest that you will receive a written response is within 15 working days.
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
Address:
Milford House
43 – 55 Milford Street
Salisbury, Wiltshire
SP1 2BP
Phone:
Website:
https://www.tpos.co.uk/
We’ll give you all of the information on how to do this with our Stage Three response, but you can always visit their site for more information.
If you do wish to contact The Property Ombudsman Service, you must do it within 12 months of our Stage Three response. The Ombudsman Service will only consider your complaint after you’ve gone through our complaints procedure, so please always start by contacting us directly. We’ll try to get the problem sorted as soon as possible.
